Experience
Professional history
Roles across consultancy, product and agency work — consistently focused on building software people use to do their jobs.
May 2025 – Present
Support Engineer
Allied Engineering Group / Verdun - Lebanon
Provided technical support and quality validation for enterprise software solutions by testing new features, investigating system behavior, and collaborating with development teams to resolve functional and performance issues. Acted as a bridge between clients and engineering by diagnosing technical problems, analyzing data flows across large databases, and ensuring systems operated according to business requirements. Performed database investigations and performance analysis, including query optimization and index creation, while deploying and monitoring Windows services to ensure stability and correct system integration across multiple applications.
Responsibilities
- - Test new enterprise software features and investigate functional and performance issues
- - Diagnose client problems and analyze data flows across large databases
- - Optimize queries, create indexes, and deploy and monitor Windows services
Technologies
SQL Server
Professional skills
- Collaboration
- Technical Investigation
- Attention to Detail
- Communication
- Business Process Understanding
- Time Management
- Adaptability
- Customer-Focused Support
- Incident Handling & Prioritization
- Documentation & Knowledge Sharing
- Critical Thinking
Dec 2023 – May 2025
IT Support
Safi Cosmetics / Adliyeh - Lebanon
Managed ERP administration and provided technical support across multiple business modules by investigating functional issues, analyzing workflows, and coordinating solutions with users and technical teams. Participated in IT infrastructure decisions by evaluating hardware requirements and recommending specifications aligned with performance, scalability, and operational demands.
Responsibilities
- - Administer ERP modules and investigate functional issues across business workflows
- - Coordinate solutions between users and technical teams
- - Evaluate hardware requirements and recommend scalable specifications
Technologies
Professional skills
- Process Coordination
- Needs Assessment
- Consultative Thinking
- Conflict Resolution
- Expectation Management
- Strategic Thinking
- Resource Planning
- Influencing & Recommendation Skills
- Organizational Awareness
- Service Orientation
- Decision Support
- Change Facilitation
- Practical Judgment
- Proactive Issue Prevention
- Systems Perspective
May 2023 – Jul 2023
Intern - Software Developer
The Net Global / Karantina - Lebanon
Assisted with SQL maintenance and debugging tasks while gaining practical exposure to real-world software systems and the development lifecycle. Supported troubleshooting activities, observed how applications interact with databases and services, and developed an understanding of how business requirements translate into technical solutions. The role focused on bridging academic knowledge with practical industry experience by working alongside experienced teams and participating in day-to-day operational and technical tasks.
Responsibilities
- - Assist with SQL maintenance, debugging, and technical troubleshooting
- - Observe application interactions with databases and services
- - Support daily operational tasks alongside experienced development teams
Technologies
- SQL Server
Professional skills
- Learning Agility
- Curiosity & Initiative
- Adaptation to Work Environment
- Practical Problem Understanding
- Active Listening
- Team Collaboration Basics
- Professional Communication
- Attention to Instructions
- Time Organization
- Self-Learning Ability
- Analytical Curiosity
- Openness to Feedback
- Continuous Learning Mindset